TERMS AND CONDITIONS

FOR ONLINE PROGRAMMES AND DIGITAL DOWNLOADS

In this contract, ‘I’, ‘me’ or ‘my’ means Daily Calm Ltd and ‘you’, ‘your, or the ‘Participant’ means the person buying or using my services and resources. I am a limited company with company number 16908011.

This programme, resource or digital download (the “Product”) is produced, conducted and delivered by me and my contracted partners (the “Partners”). By registering for and accessing this Product, you signify your acceptance of and obligation to these terms and conditions (the “Agreement”). You also agree to be legally bound by my website terms of use and privacy policy. If you use any of my free resources you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation. If you have any objections to the following Agreement, you should not register for access to the Product.

Important information about your right to cancel your order
Under UK consumer law, customers usually have a 14-day “cooling-off period” for most online purchases, during which they can cancel for a full refund. However, there are exceptions, especially for digital content and services that are delivered immediately. As you will receive access to the Programme or Digital Download immediately after purchase, you will waive your 14-day cancellation right. This means that by accepting this Agreement on purchase, you will lose your right to a refund once you have been given access to the Programme.

Access to programmes
You will have access to your purchased programme content for as long as the programme is hosted and I continue to operate online. If access arrangements change in the future, reasonable notice will be given wherever possible.

Waiver of Liability
By accepting these terms you agree to hold me and the Partners entirely free from any liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence. By agreeing to these terms you forfeit all rights to bring a suit against me or the Partners for any reason.

Liability Disclaimer – Scope of Practice – No Professional Advice
I provide a professional relaxation therapy service which includes online personal development and relaxation programmes, mentoring, consultation, life coaching and tarot advice. The information contained in or made available by me, the Partners or any third-party through the Programme, their websites or services cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, mental, financial, medical, psychological, or legal fields. I and the Partners do not offer any professional personal, medical, financial, or legal advice and none of the information contained in the Programme should be confused as such advice. Neither I, the Partners nor their assigns, sponsors, speakers, agents, managers, partners, contractors or any of their affiliates will be liable for any direct, indirect, consequential, special, exemplary, or other damages to the Participant or the Participant’s business, including economic loss, that may result from participation in the Programme or from the use of, or the inability to use, the materials, information, or strategies communicated through the Programme or any products or services provided pursuant to the Programme, even if advised of the possibility of such damages. Under no circumstances, including but not limited to negligence, will I or the Partners be liable for any special or consequential damages that result from Participant’s involvement in the activities of the Programme. To be clear: You, the Participant, alone are responsible and accountable for your decisions, actions and results in life, and by your participation in the Programme, you agree not to attempt to hold me or the Partners liable for any decisions, actions or results that you make or experience in business or in life due to your participation in this Programme at any time, under any circumstance.

If you would like to speak to me about any aspect of this Agreement, please contact me by email at hello@calminacrazyworld.com.

Agreement
By accepting these terms at checkout, you are signing to agree to these terms and conditions. You, the Participant, hereby certify that:
• you are 16 years of age or older
• you agree to receive the Programme or Digital Download content immediately and understand that by doing so you, you lose your 14-day right to cancel under the Consumer Contract Regulations
• you have read and consent to all the terms detailed in this Agreement

TERMS AND CONDITIONS FOR 1-1 SERVICES

These terms and conditions outline the agreement between Daily Calm Ltd (“I”, “me”, “my”) and you as a client (“you”, “your”). I am a limited company with company number 16908011. By booking and attending online consultations, coaching and mentoring sessions with me, you agree to the following terms.
This service (the “Service”) is provided and delivered by me and my contracted partners (the “Partners”). The specific terms which apply to my services are set out out on the webpage or sales page for that service. By registering for and accessing this Service, you signify your acceptance of and obligation to these terms and conditions (the “Agreement”) and to any extra terms which may add to, or replace, some of this contract, for example any specific written contract between us. You also agree to be legally bound by my website terms of use and privacy policy. If you have any objections to the following Agreement, you should not register for the Service.

1. Services provided
I offer a professional relaxation therapy service which includes online personal development and relaxation programmes, tarot advice, mentoring and life coaching to to assist you in working towards your goals and/or to support your personal wellbeing. These sessions may include one-to-one meetings, online calls, email support, and resources, depending on the service package selected.

2. Booking
Any quotation given by me before you place an order for services is not a legally binding offer by me to supply such services.Any prices set out in a quotation remain valid for [14] days. When you decide to place an order for services with me, this is when you make a legal offer to buy such services from me. Please read and check your order carefully before submitting it.

I may not accept your order, for example if I do not think my services are right for you or there has been a mistake in the pricing or description of the services, or there has been a change in my circumstances.

I shall only accept your order when I confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. At this point, a legally binding contract will be in place between you and me, and I shall start to carry out the services as set out in the services description on my webpages.

3. Payment and cooling off period for consumers
In order to provide the services, I require payment as specified in the services description. Prices are listed on my website or sales page or agreed upon in writing. I reserve the right to change my fees, with advance notice. Payment is due in full at the time of booking and can be made via my webpage.
If you are a consumer, you have the right to cancel this contract within 14 days of its commencement without giving any reason and a refund in full will be made, provided that no services have been provided. However, if you confirm to me that you wish me to start to provide the services or if you access my services or community group within the 14 day cooling off period, then my refund policy will apply instead and if you do cancel within that 14 day period, you will have to pay my reasonable costs for services provided within that time.

4. Cancellations, missed appointments, rescheduling and refund policy
If you are a consumer, you have the right to a refund during the ‘cooling off’ period, as described above.
I understand that sometimes plans change. To manage this fairly, you may reschedule a face to face session without charge if you provide at least 48 hours’ notice. The full session fee will be charged if you provide less than 48 hours’ notice. Missed sessions without notice will not be refunded or rescheduled. All individual mentoring or coaching sessions (including rearranged sessions) must be taken within the timeframe specified in the services description or they will expire. A session may not be rescheduled more than once: if you reschedule a session and fail to attend the second date, you will be deemed to have taken the session and you will not be able to reschedule it or be entitled to any compensation for missing it.

If I need to reschedule a session, I will provide as much notice as possible and offer an alternative appointment. Where I am unable to provide the service and I cancel a session entirely, you are entitled to a refund.

In view of my clear refund policy, I do not tolerate any type of chargeback threat or actual chargeback from your credit or debit card company. In the event that a chargeback is placed on a purchase or I receive a chargeback threat during or after your purchase, or after the end of the cooling off period if you are a consumer, I reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating.

5. Termination
If a services description specifies a length of time for services to be provided, then the services will terminate at the end of that timeframe.
Either party may terminate the agreement at any time, with two weeks’ notice in writing. Where you wish to cancel this contract, refunds will be at my discretion depending on how much of the service has been delivered. I shall deduct reasonable compensation for the net costs I shall incur as a result of your ending the contract.

If I decide in my absolute discretion that we are not a good fit for each other, I may terminate this contract immediately on notice, in which case I shall give you a partial refund for any elements of the services which you have paid for in advance and which you have not received. If this contract is ended it will not affect my right to receive any money which you owe to me under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.

Either you or I may terminate the services and this contract immediately if the other party commits any material breach of the terms of this contract or where the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.

6. Carrying out the services
All mentoring, coaching or consultation sessions take place remotely via Google Meet. All online programmes are delivered via an online learning platform. My carrying out of the services might be affected by events beyond my reasonable control such as illness or internet connectivity. If so, there might be a delay before I can restart the services. I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Access to online sessions is available for the duration of the agreed support period and while I continue to offer online services.

7. Liability disclaimer, scope of practice, no professional advice
I am a qualified Holistic Life Coach, Mind-Body Practitioner, Relaxation Therapist and Tarot Advisor. My role is to offer you guidance and accountability and to support you in making positive changes towards wellbeing that you wish to make. My services are not a substitute for counselling, mental health care or medical treatment of any kind. The products and services I provide face to face and via my webpages cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, mental, financial, medical, psychological, or legal fields. I do not offer any professional personal, medical, financial, or legal advice and none of the information I provide should be confused as such advice.

Neither I nor any of my contracted Partners will be liable for any direct, indirect, consequential, special, exemplary, or other damages to your business, including economic loss, that may result from the use of, or the inability to use, my services or products. Under no circumstances, including but not limited to negligence, will I or my Partners be liable for any special or consequential damages that result from your involvement in the activities of the Programme.

My total liability to you is limited to the amount of fees paid by you for the services and you confirm your understanding that the price of my services is calculated bearing in mind this limit on my liability.

To be clear: While every effort is made to provide a safe and supportive service, I do not accept liability for any loss, damage or injury or any decisions you make as a result of the sessions. You alone are responsible and accountable for your decisions, actions and results in life, and by your use of my products or services, you agree not to attempt to hold me liable for any decisions, actions or results that you make or experience in business or in life due to your use of my products or services at any time, under any circumstance. If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of using this service and that this person is aware of and supports your decision to proceed.

8. Client commitment and outcomes
I cannot guarantee specific outcomes, as progress depends on many factors including your own commitment and circumstances. Coaching and mentoring are collaborative processes, but the responsibility for making decisions and taking action lies with you. To get the most out of your sessions, I ask that you attend appointments on time and ready to engage, that you’re open, honest, and committed to the process and that you take responsibility for applying insights and tools between sessions.

You are responsible for consulting your GP or relevant healthcare provider about any concerns, symptoms, or conditions but please inform me of any health conditions that may affect your sessions.

9. Resolving problems
In the unlikely event that there is a problem with the services, please contact me as soon as possible and give me a reasonable opportunity to sort out any problems with you and reach a positive outcome. I may at my option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services. In the event of a dispute between us, you and I agree not to engage in any conduct or communications, including on social media, designed to disparage my or your character, website, products and services.

10. Confidentiality
Your privacy is important to me. All information shared during sessions is treated as confidential and will not be disclosed without your consent, except where required by law or safeguarding obligations and/or where there is a risk of serious harm to yourself or others. In such cases, I will aim to discuss this with you first wherever possible.

Where you participate in any group or community activity, you agree to keep strictly confidential any information shared by participants and not to share it with any third parties. You will not use the confidential information of any participant for profit or for your own benefit in any way except with the explicit consent of that participant.

These confidentiality obligations will continue after termination of this agreement.

11. Ethics and conduct
I am committed to providing a safe, respectful, and supportive environment. I reserve the right to end sessions or withdraw services in the event of abusive or inappropriate behaviour, breach of terms, circumstances that affect our ability to work together safely or ethically. I adhere to the ethical guidelines set out by the International Institute of Complementary Therapists. You agree to engage respectfully and honestly in the process.

12. Data Protection
I comply with current data protection laws. Your information is stored securely and used only for the purposes of providing and managing my services. I may from time to time use your contact details to inform you about any similar products and services that I provide, though you may stop receiving this information at any time by contacting me. A copy of my full privacy policy is available on my website. By agreeing to these terms and conditions, you consent to me processing any sensitive data supplied by you, in order to provide the services.

13. Intellectual Property
All materials provided are for your personal use only and remain the intellectual property of Daily Calm Ltd. You may not reproduce or share them without permission.

You cannot use and monetise my methods, processes or systems. Without my prior written authority, you are not permitted to provide details of or deliver any training in my methods, processes or systems to a third-party individual or organisation; or to repurpose in whole or in part my methods, processes or systems to create and deliver your own services. To do so would be a material breach of your legal obligations to me under the terms of this contract, and subject to immediate termination.

Should you ever participate in a live, recorded group session, you authorise me to use your image and voice in any such recordings (and to make use of such recordings in any way I think fit) without payment, other condition or need for further consent.

14. Contact and Communication
You can contact me via email at hello@calminacrazyworld.com. I will aim to respond within 2 business days. For urgent or emergency support, please contact your GP or appropriate emergency services.

15. Entire agreement, parties and amendments to terms
These terms constitute the entire agreement between us in relation to your purchase. No one other than a party to this contract has any right to enforce any term of this contract. I may update these terms from time to time. Any changes will be communicated to you and will not affect services already booked under previous terms.

16. Governing law and disputes
These Terms are governed by the laws of England and Wales. I shall try to resolve any disputes with you quickly and efficiently. If you and I cannot resolve a dispute and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.

Agreement
By agreeing to these terms and conditions, you certify that:
• you are 16 years of age or older
• you have read and agree to all the terms detailed in this Agreement

If you have any questions or concerns about these terms, please contact me by email at hello@calminacrazyworld.com.