Instagram Youtube
Calm in a Crazy World
Get Started

PRIVACY POLICY

Introduction

I respect your privacy and am committed to protecting your personal data. This privacy policy will inform you about how I look after your personal data when you visit my website, social media accounts or my online communities (regardless of where you visit them from) and tell you about your privacy rights and how the law protects you. When I refer to ‘website’ in this policy the term will be deemed to include all of my social media accounts and online communities.

It contains important information on who I am and how and why I collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact me or supervisory authorities in the event you have a complaint.

I collect, use and am responsible for certain personal information about you. When I do so I am subject to data protection laws which apply across the European Union and the United Kingdom and I am responsible as ‘controller’ of that personal information for the purposes of those laws.

By providing me with your data, you warrant to me that you are over 13 years of age. 

Important information and who I am

Purpose of this privacy policy

I am a limited company, ‘Daily Calm Ltd’, with company number 16908011. This privacy policy aims to give you information on how I collect and process your personal data through your use of my website, including any data you may provide through this website when you fill in my contact or appointments form, sign up to receive information from me, purchase a product or service, or take part in a competition. 

This website is not intended for children and I do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or notice or fair processing notice I may provide on specific occasions when I am collecting or processing personal data about you so that you are fully aware of how and why I am using your data. This privacy policy supplements the other policies and notices and is not intended to override them. 

Controller

Daily Calm Ltd is the controller responsible for your personal data (collectively referred to “I”, “me” or “my” in this privacy policy).

If you have any questions about this privacy policy, my privacy practices, including any requests to exercise your legal rights, please contact me using these details: 

Gini Harper, Daily Calm Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. However, I care deeply about your data protection rights and I would appreciate the chance to deal with your concerns before you approach the ICO so please contact me using the details above in the first instance. 

Your duty to inform me of changes

It is important that the personal data I hold about you is accurate and current. Please keep me informed if your personal data changes during your relationship with me.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party websites and am not responsible for their privacy statements. When you leave my website, I encourage you to read the privacy policy or notice of every website you visit.

The data I collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

I may collect, use, store and transfer different kinds of personal data about you which I have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
  • Contact Data includes billing address, delivery or postal address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from me.
  • Technical Data includes internet protocol (IP) address, your log-in data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use my website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from me and my third parties and your communication preferences.

I also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, I may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. 

Sensitive Data

Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, and criminal convictions and offences. 

I will only collect sensitive data from you if it is provided by you during the course of a consultation or mentoring session and it is information which enables me to deliver my service to you. In this case I will make a case note recording on your client file, for my own reference. 

How is your personal data collected?

I use different methods to collect data from and about you including through:

Direct interactions. You may give me your Identity, Contact and Financial Data by filling in forms or by corresponding with me by post, phone, email or otherwise. This includes personal data you provide when you (where applicable):

  • apply for my products or services;
  • create an account on my website;
  • subscribe to my service or publications;
  • request marketing to be sent to you; enter a competition, promotion or survey; or
  • give me some feedback or contact me. 


Automated technologies or interactions. As you interact with my website, I may automatically collect Technical Data about your equipment, browsing actions and patterns. I collect this personal data by using cookies and other similar technologies. Please see my cookie policy for more details.

Analytics. 

I may receive technical personal data about you from analytics providers such as Google.

I may receive Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Paypal and Stripe.

How I use your personal data

I will only use your personal data when the law allows us to. Most commonly, I will use your personal data in the following circumstances:

  • Where I need to perform the contract I am about to enter into or have entered into with you.
  • Where it is necessary for my legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where I need to comply with a legal or regulatory obligation. 
  • To keep you updated about my products and services where you have consented to this. I shall send this information to you by email or text or WhatsApp. You have the right to withdraw consent to marketing at any time by contacting me by email at hello@calminacrazyworld.com or by clicking on the ‘unsubscribe’ button in my emails.


Purposes for which I will use your personal data

I have set out below, in a table format, a description of all the ways I plan to use your personal data, and which of the legal bases I rely on to do so. I have also identified what my legitimate interests are where appropriate.

Note that I may process your personal data for more than one lawful ground depending on the specific purpose for which I am using your data. 

  • To register you as a new customer;
  • To process and deliver your order including (a) manage payments, fees and charges (b) collect and recover money owed to me;
  • To manage my relationship with you which will include (a) notifying you about changes to my terms or privacy policy (b) asking you to leave a review or take a survey;
  • To enable you to partake in a competition or complete a survey;
  • To administer and protect my business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data);
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising I serve to you;
  • To use data analytics to improve my website, products/services, marketing, customer relationships and experiences;
  • To make suggestions and recommendations to you about goods or services that may be of interest to you.


Marketing 

I strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. My lawful ground for processing your personal data to send you marketing communications is either your consent or my legitimate interests (namely to grow my business). 

Under the Privacy and Electronic Communications Regulations, I may send you marketing communications if (i) you made a purchase or asked for information from me about my goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, I may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from me at any time.

Promotional offers  

I may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what I think you may want or need, or what may be of interest to you. This is how I decide which products, services and offers may be relevant for you (I call this marketing). 

You will receive marketing communications from me if you have requested information from me or purchased goods or services from me and, in each case, you have not opted out of receiving that marketing.

Third-party marketing 

I do not share your personal data with any third parties.

Opting out

You can ask me or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting me at hello@calminacrazyworld.com at any time. 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to me as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies I use, please see my cookie policy.

Change of purpose 

I will only use your personal data for the purposes for which I collected it, unless I reasonably consider that I need to use it for another reason and that reason is compatible with the original purpose. 

Please note that I may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

I may have to share your personal data with the parties set out below for the purposes set out in the table above:

External Third Parties such as service providers, professional advisers, HMRC and regulators; and

Third parties to whom I may choose to sell, transfer, or merge parts of my business or my assets. Alternatively, I may seek to acquire other businesses or merge with them. If a change happens to my business, then the new owners may use your personal data in the same way as set out in this privacy policy. 

I require all third parties to respect the security of your personal data and to treat it in accordance with the law. I do not allow my third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with my instructions.

International transfers

To deliver services to you, it is sometimes necessary for me to share your personal information outside the European Economic Area (EEA) and/or the UK, eg:

  • with my service providers located outside the EEA and/or the UK;
  • if you are based outside the EEA and/or the UK;
  • where there is an international dimension to the services I am providing to you.


These transfers are subject to special rules under European and UK data protection law.

Whenever I transfer your personal data out of the EEA, I ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: 

I will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission, recognised by the UK government. 

Where I use certain service providers, I may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe, as recognised by the UK government. 

Data security

I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, I limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on my instructions and they are subject to a duty of confidentiality. 

I have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where I am legally required to do so.

Data retention

How long will you use my personal data for?

I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. I may retain your personal data for a longer period in the event of a complaint or if I reasonably believe there is a prospect of litigation in respect to my relationship with you.

To determine the appropriate retention period for personal data, I consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which I process your personal data and whether I can achieve those purposes through other means, and the applicable legal requirements.

By law I have to keep basic information about my customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

If you are not a customer I shall retain your data for 2 years following your last engagement with me.

In some circumstances you can ask me to delete your data: see ‘Request erasure’ below for further information.

In some circumstances I may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case I may use this information indefinitely without further notice to you. 

Your legal rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data: 

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.


If you wish to exercise any of the rights set out above, please contact me at hello@calminacrazyworld.com

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, I may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, I may refuse to comply with your request in these circumstances.

Changes to this privacy policy

I may change this privacy policy from time to time – when I do I shall inform you via my website.

 

COOKIES POLICY

Last updated: 01/01/2026

This Cookies Policy explains how I use cookies and similar technologies to recognise you when you visit my website at www.calminacrazyworld.com. It explains what these technologies are and why I use them, as well as your rights to control my use of them.

In some cases I may use cookies to collect personal information, or that becomes personal information if I combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by Daily Calm Ltd are called “first party cookies”. Cookies set by parties other than Daily Calm Ltd are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the Calm in a Crazy World website and also when it visits certain other websites.

Why I use cookies

I use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for my website to operate, and I refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable me to track and target the interests of my website users to enhance their experience on my site. Third parties serve cookies through my website for advertising, analytics and other purposes. This is described in more detail below.

How you can control cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner on my website. If you choose to reject cookies, you may still use my website though your access to some functionality and areas of my website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.

The specific types of first and third party cookies served through my website and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific online properties you visit).

Analytic and customisation cookies

These cookies collect information that is used either in aggregate form to help me understand how my website is being used or how effective my marketing campaigns are, or to help me customise my website for you.

Name: NID

Purpose: Set by Google to set a unique user ID to remember user preferences. 

Persistent cookie that stays for 182 days.

Provider: .google.com

Service: Google View Service Privacy Policy

Type: http_cookie

Expires in: 6 months

Name: _ga

Purpose: Reports a particular ID used to come up with data about website usage by the user.

Provider: .calminacrazyworld.com

Service: Google Analytics View Service Privacy Policy

Type: http_cookie

Expires in: 1 year 1 month 4 days

Name: _ga_#

Purpose: Used to distinguish individual users by means of designation of a randomly generated

number as client identifier, which allows calculation of visits and sessions.

Provider: .calminacrazyworld.com

Service: Google Analytics View Service Privacy Policy

Type: http_cookie

Expires in: 1 year 1 month 4 days

I may from time to time embed videos from my official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. Read more at YouTube’s embedding videos information page.

How you can control cookies on your browser

As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. In addition, most advertising networks offer you a way to opt out of targeted advertising.

To opt out of being tracked by Google Analytics across all websites, visit:

http://tools.google.com/dlpage/gaoptout

For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/

Other tracking technologies, like web beacons

Cookies are not the only way to recognise or track visitors to a website. I may use other, similar technologies from time to time, like web beacons (sometimes called tracking pixels or clear gifs). These are tiny graphics files that contain a unique identifier that enables me to recognise when someone has visited my website or opened an email including them. This allows me, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Flash cookies or Local Shared Objects

My website may also use so called Flash cookies (also known as Local Shared Objects or “LSO”) to, among other things, collect and store information about your use of my services, fraud prevention and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions. Please note that setting the Flash Player to restrict or limit the acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with my services or online content.

Targeted advertising

Third parties may serve cookies on your computer or mobile device to serve advertising through my website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable me or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.

Policy updates

I may update this cookie policy from time to time in order to reflect, for example, changes to the cookies I use or for other operational, legal or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about my use of cookies and related technologies.